How to Add/Delete Live Chat Operator

 

In Proprofs Chat, you can add or delete a chat operator to manage the chat window efficiently. Live chat operators can interact 24/7 with customers and is responsible for answering queries & assisting customers through chat.

 

Live Chat Operators are beneficial in

 

 

Here is how you can add or delete a Live chat operator from the dashboard.

 

Add/Delete Live Chat Operator

 

In this article, you will learn:

 

1. How to Add or Delete Live Chat Operators

2. How to Add or Delete a Live Chat Operator in a Team

3. How to Restrict Operators From Viewing Transcripts

 

 How to Add or Delete Live Chat Operators

In your ProProfs Chat account,

 

Step 1: Go to Operators in the navigation menu.

 

Go to Operators

 

Step 2: To add an operator,

 

  • Click ‘Add Operator.’

 

Add Operator

 

  • Enter the details in the form field, allow/disallow admin access, select avatar, and click Save.

 

Add details and Save

 

  • Click OK to confirm the added operator.

 

Confirm the new addition

 

The new chat operator is successfully added to the list.

 

To delete an operator,

 

  • Under Action, click the delete icon against the operator you wish to remove.

 

Click the delete icon

 

  • Click Yes to confirm.

 

Confirm the deletion

 

You have successfully deleted the operator.

 

 How to Add or Delete a Live Chat Operator in a Team

Let's first add a live chat operator to the team.

 

Step 1: Navigate to Operators, and switch to the Teams tab.

 

Switch to the Teams tab

 

Step 2: Select team and click +Add Operator.

 

Select a team and click Add Operator

 

Step 3: Select the operators and click Save.

 

Select Operators

 

All the selected operators are now added to the team.

 

Operators added successfully to the team

 

Select the operators you want to delete and click Remove Operators.

 

Select Operators to Remove

The selected operators are deleted from the team.

 

Operators successfully removed from the team

 

 How to Restrict Operators From Viewing Transcripts

 

After adding the operator, the admin can disable permission so all the transcripts will not be visible to all the operators.

 

To restrict the operators from viewing transcripts,

 

  • Click the toggle button to disable transcripts.

  • Click Save.

 

Restrict Operator from Viewing Transcripts

 

Now the chat operator cannot read the transcripts of all the chats.


That is all about adding or deleting a live chat operator.

 

More Live Chat Customization Options

 

How To Customize Your Live Chat Window

 

 

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