How to Add/Delete Live Chat Operator


In Proprofs Chat, you can add or delete a chat operator to manage the chat window efficiently. Live chat operators can interact 24/7 with customers and is responsible for answering queries & assisting customers through chat.


Live Chat Operators are beneficial in



Here is how you can add or delete a Live chat operator from the dashboard.


Add/Delete Live Chat Operator


In this article, you will learn:


1. How to Add or Delete Live Chat Operators

2. How to Add or Delete a Live Chat Operator in a Team

3. How to Restrict Operators From Viewing Transcripts


 How to Add or Delete Live Chat Operators

In your ProProfs Chat account,


Step 1: Go to Operators in the navigation menu.


Go to Operators


Step 2: To add an operator,


  • Click ‘Add Operator.’


Add Operator


  • Enter the details in the form field, allow/disallow admin access, select avatar, and click Save.


Add details and Save


  • Click OK to confirm the added operator.


Confirm the new addition


The new chat operator is successfully added to the list.


To delete an operator,


  • Under Action, click the delete icon against the operator you wish to remove.


Click the delete icon


  • Click Yes to confirm.


Confirm the deletion


You have successfully deleted the operator.


 How to Add or Delete a Live Chat Operator in a Team

Let's first add a live chat operator to the team.


Step 1: Navigate to Operators, and switch to the Teams tab.


Switch to the Teams tab


Step 2: Select team and click +Add Operator.


Select a team and click Add Operator


Step 3: Select the operators and click Save.


Select Operators


All the selected operators are now added to the team.


Operators added successfully to the team


Select the operators you want to delete and click Remove Operators.


Select Operators to Remove

The selected operators are deleted from the team.


Operators successfully removed from the team


 How to Restrict Operators From Viewing Transcripts


After adding the operator, the admin can disable permission so all the transcripts will not be visible to all the operators.


To restrict the operators from viewing transcripts,


  • Click the toggle button to disable transcripts.

  • Click Save.


Restrict Operator from Viewing Transcripts


Now the chat operator cannot read the transcripts of all the chats.

That is all about adding or deleting a live chat operator.


More Live Chat Customization Options


How To Customize Your Live Chat Window



Was this information helpful?

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please make sure you spelled the page name correctly or use the search box.

add chat to your website