How to Enable Two-Factor Authentication (2FA)


Two-Factor Authentication (2FA) adds an extra layer of security to your ProProfs Chat account by requiring you to provide an additional verification code along with your credentials. 


This article will guide you on how to easily set up 2FA using the Google Authenticator app, ensuring that only authorized individuals can access your ProProfs Chat account.


Here’s how the prompt window appears and asks for the security code when Two-Factor Authentication is enabled on your ProPorfs Chat account:


two factor authentication


Leveraging 2FA in your ProProfs Chat account, you can:


  • Prevent unauthorized access to your account even if your login credentials are compromised

  • Secure your conversations, user data, and confidential information from unauthorized access


In this article, you will learn how to:


  1. Enabling Two-Factor Authentication

  2. Logging In with Two-Factor Authentication


How to Enable Two-Factor Authentication


Step 1: Click on your user profile icon and select “My Account.” 


my account settings in proprofs chat


Step 2: Go to Security and enable Two Factor Authentication using the toggle button.


security options


Step 3: Once you enable the Two Factor Authentication, click Next to proceed.


enable 2FA


Step 4: Install the Google Authenticator app on your Android/iOS device. You’ll get a six-digit security code on the app as you scan the QR code. Enter this code and click Verify.


scan qr code


You can download the Google Authenticator app for Android and iOS devices from the respective links.


Once the verification is successful, you will see a confirmation message like this:


verification successfull


How to Log in with Two-Factor Authentication


Step 1: Log in to your ProProfs Chat account.


proprofs chat login


Step 2: You’ll receive a code in your Google Authenticator app on your mobile device. Enter the code  and click “Verify.” 


enter security code to verify

That’s all you need to learn about enabling Two Factor Authentication in ProProfs Chat. If you're still experiencing difficulties or encountering any issues, please contact our dedicated support team.



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