How to Integrate ProProfs Chat with WhatsApp Business Account

 

Integrate your ProProfs Chat account with your WhatsApp Business account to engage with customers instantly. This integration provides a seamless communication channel for businesses to connect with customers through WhatsApp, one of the most widely used messaging apps. 

 

Note: To get started, you will need a verified WhatsApp Business account by Meta.

 

Use Case:

You run an online store and receive numerous inquiries about product availability, shipping details, and order status. Integrating ProProfs Chat with your WhatsApp Business account lets you respond instantly to queries, enhancing customer satisfaction and streamlining your support process.

 

Benefits:

  • Instant Communication: Engage with customers in real-time through WhatsApp, improving response times and customer satisfaction.

  • Wide Reach: Leverage WhatsApp’s popularity to connect with a larger audience, reaching customers where they are most active.

  • Enhanced Customer Support: Centralize all customer interactions in one place to provide a seamless support experience, making it easier to manage and respond to inquiries.

 

To Integrate ProProfs Chat with WhatsApp Business Account

 

Step 1: In your dashboard, go to Settings in the navbar.

 

accesing settings

 

Step 2: Navigate to the “Channels” icon on the left-hand menu, find and click on the “WhatsApp” option from the dropdown menu.

 

whatsapp option in sidemenu

 

Step 3: Turn on the toggle button to enable the integration, and click the “Link Whatsapp Business Account” button to proceed further.



 

enable and link whatsapp

 

Step 4: A new window will open. Enter the email address and password and click Log in to finalize the integration. 

 

login to facebook account

 

Step 5:  Once your account is connected, enter the Meta Business ID and click “Verify & Connect.”

 

verify and connect account

 

 

Once your account is verified, it’ll be reflected in the list with the status “Active.”

 

account listed


Your ProProfs LiveChat account is now successfully integrated with your WhatsApp business account. If you encounter any issues or have any questions, feel free to contact our support team.

 

Related Articles:

 
  • How to Share the Live Chat Link
  • How to Create a Help Desk Ticket Within a Chat Window
  • How to Add ProProfs Chat SDK to Your Android App
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