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How to Connect Facebook with ProProfs Live Chat

Integrating your Facebook Page with ProProfs Live Chat allows your team to manage and respond to Facebook messages directly from your centralized ProProfs chat dashboard. This seamless integration helps streamline communication, reduce response time, and improve customer satisfaction—without switching between platforms.

Note: To complete the integration, you must have Admin access to the Facebook page you want to connect.

Benefits:

Automated Follow-Ups: Set automated reminders for Facebook chats to ensure timely follow-ups and proactive support.
Instant Ticket Creation: Convert Facebook chats into support tickets to ensure no customer requests are missed.
Actionable Insights: Track and measure Facebook chat performance through built-in reports and analytics.

Use Case: A retail brand gets regular product queries via Facebook. With this integration, the team can respond from one place, use quick replies, and deliver better service.

What You'll Need:

A valid Facebook account.
Admin access to the Facebook Page you want to connect.
An active ProProfs Live Chat account.

How to Connect Facebook with ProProfs Live Chat

Step 1: Access Settings

Step 2: Navigate to Facebook Channel

Under Settings, click Channels in the left menu and select Facebook from the list.

Step 3: Enable Facebook Integration

Toggle the switch to enable Facebook integration and click Connect to Facebook.

Step 4: Authorize and Connect Your Page

Once logged in, a list of Facebook Pages you manage will appear. Click the Connect Page next to the page you want to integrate.

Step 5: Test the Integration

Once your Facebook Page is connected, you can verify the integration by initiating a test conversation.

Log in to Facebook using your personal account.
Visit the connected Facebook Page (for example, Customer Support, Live Chat, etc.)
Click the "Message" button to start a chat.

Type and send a message from the Facebook user account.

On the ProProfs Live Chat Dashboard

Open your ProProfs Live Chat dashboard and navigate to the Chat section.
You will see the message from the Facebook user appear instantly, allowing your support team to respond without switching platforms.

Frequently Asked Questions

1. Why can’t I log in to Facebook from ProProfs Live Chat?

This may happen due to:

Incorrect Facebook credentials.
Two-Factor Authentication (2FA) is enabled but not completed.
Session or browser issues are interfering with login.

Solution: Ensure you’re using the correct credentials, temporarily disable browser extensions, or try logging in via an incognito window.

2. Why is my Facebook Page not showing up in the list?

There are a few common reasons:

You're not an Admin of the Facebook Page.
A different Facebook account manages the Page.
Facebook permissions were not granted fully during the login process.

Solution: Log in using the Facebook account with Admin access and reauthorize permissions when prompted.

3. Can I connect multiple Facebook Pages to ProProfs Live Chat?

You can only connect to one Facebook page at a time per ProProfs Live Chat account. You’ll need separate ProProfs Chat setups or rotate the connected page manually to manage multiple pages.

4. Are all Facebook message types supported in ProProfs Chat?

Most standard message types are supported. However, the following may not appear in your ProProfs dashboard:

Messages are marked as spam.
Messages from blocked or restricted accounts.
Automated responses or third-party bot replies.

Solution: Check your Facebook inbox directly for such messages if they don’t appear in ProProfs Chat.

5. Can I send media (images, files, etc.) through ProProfs Chat on Facebook?

Yes, you can send and receive media such as images and emojis. However, due to Facebook API limitations, certain interactive features like polls, stickers, or voice messages are not supported.

That’s all about connecting Facebook with ProProfs Live chat. Please contact our support team if you encounter any issues or questions.

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