How to Integrate ActiveCampaign With ProProfs Live Chat


Integrating ProProfs Bot or chat with ActiveCampaign can enhance your customer experience by providing instant support and capturing valuable leads. This integration allows for personalized, targeted communication that nurtures customer relationships.


Prerequisites for ActiveCampaign Integration


You will require:

  • List Name,
  • API URL, 
  • API Key


They will act as the bridge between ProProfs Chat, the feature-rich chat support software, and ActiveCampaign's robust marketing automation platform.



By integrating ProProfs Live Chat with ActiveCampaign, you can:

  • Provide real-time customer support: Address inquiries and resolve issues promptly.
  • Capture valuable leads: During chat interactions, capture valuable leads and automatically sync them with ActiveCampaign.


This article covers:


1. Integrating ProProfs Bot with ActiveCampaign

2. Integrating ProProfs Chat with ActiveCampaign


To integrate ProProfs Bot with ActiveCampaign:


1. Add a new interaction panel while setting up the bot based on your conversation workflow. Select ActiveCampaign from the slider menu.


Select ActiveCampaign Integration from the side panel


2. Finish configuring the bot interaction to complete the bot setup. Click Manage. You will be redirected to the Integrations page.


Click Manage to initiate the integration


3. Activate ActiveCampaign integration available under the Email Marketing tab using the toggle button. A popup will open. 


Activate the ActiveCampaign integration


4. Here, you will enter the API URL, List Name, and the API Key from your ActiveCampaign account. Click Save once done.


Enter List and API details


Your ProProfs Bot integration with ActiveCampaign is successful.



Integrating ProProfs Chat with ActiveCampaign


1. In your ProProfs Live Chat account,

  • Go to Settings > Integrations.
  • Enable ActiveCampaign under the Email Marketing tab.


Activate the ActiveCampaign integration


2. In the ActiveCampaign integration popup window, enter the API URL, List Name, and API Key obtained from your ActiveCampaign account.


Enter API and List details


Click Save once done.






To get the URL, List Name, and API KEY


1.  Log in to your ActiveCampaign account and navigate to Settings > Developer from the dashboard. Copy the URL and API key.


Copy the URL and API Key under Developer tab in Settings


2. Navigate to Contacts > Lists. Copy a list name.


Go to Lists under Contacts and copy the List Name


Post Integration View


There are two ways to view integrated contacts in ActiveCampaign.


  • Contacts: It displays the contacts according to the order of their uploads.


Find all your contacts in the Contacts section


  • Lists: Go to Lists under Contacts and view your leads under the List Name of the integrated contacts.


Open Lists and view your contacts according to the List Name


That's all about integrating ProProfs Chat with ActiveCampaign. If you encounter any issues or have any questions, don't hesitate to reach out to our support team



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