How to Integrate ProProfs Live Chat With iContact


Integrating ProProfs Chat with iContact offers a plethora of benefits for your business. From expanding your email subscriber list through live chat interactions to delivering personalized email campaigns based on chat data, this integration opens up new possibilities for customer engagement and retention.


This help article will guide you step-by-step on how to set up and optimize the integration, making the process as smooth as possible. So, let's get started and harness the full potential of ProProfs Chat and iContact to elevate your customer support and email marketing initiatives.


Here's how the ProProfs Chat contacts are migrated to iContact account after successful integration:


Live Chat integration with iContact


Benefits of ProProfs Chat integration with iContact:

  • Sync website visitor information captured during live chat interactions in ProProfs Chat with iContact's database.
  • Create highly targeted and personalized email campaigns in iContact using data collected through live chat interactions.
  • Enable a seamless handover from chat to email support.


 In this article, you'll learn:


How to Integrate ProProfs Chat with iContact


Step 1: In your ProProfs Chat dashboard, navigate to Settings > Integrations.


integration settings


Step 2: Go to the Email Marketing tab and enable iContact.




Step 3: In the iContact integration popup window, enter the Username, Password, Application ID, and List ID. Click Save to apply the changes.


icontact details


How to Obtain the Username, Application ID, and Password


Step 1: Log in to your iContact account, navigate to User Profile > Settings and Billing.




Step 2: Select iContact Integrations.


icontact integrations


Step 3: Look for Custom API integrations and click Create.


custom api integrations


Step 4: Copy the Username, Application ID, and Password.


custom api integration details


How to Obtain the List ID


Step 1: Navigate to Contacts > Lists. Navigate to the list and click the Three-dot menu > View Subscribers.


icontact list


Step 2: Copy the List ID from your browser URL


list id


With this integration, after every chat, the visitor's data such as the name, phone number, email ID, etc., will be sent to your iContact list. To see these details, go to your iContact account and then to the Contacts section.


Live Chat integration with iContact


That's all about integrating ProProfs Chat with iContact. If you encounter any issues or have any questions, don't hesitate to reach out to our support team



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