How to Integrate ProProfs Live Chat With Knowledge Base
Improve user experience and reduce chat tickets by integrating the Knowledge Base with the chat window. Users can access self-help options and still connect with an operator if their question remains unanswered. This help article will guide you through the simple steps to integrate ProProfs Chat with your Knowledge Base, allowing you to leverage the power of knowledge while delivering exceptional customer service.
Video About: How to Integrate Chat with Your Knowledge Base
Here's how the chat window will appear with Knowledge Base articles:
Benefits of ProProfs Knowledge Base Integration with ProProfs Live Chat:
- Reduce tickets by up to 80%.
- Provide Instant Answers to Customer Queries.
- Save & Retrieve Information for Future Use.
In this article, you will learn:
Step 1: Log in to your ProProfs Chat dashboard, navigate to Settings > General > Knowledge Base, and click"Add Condition."
Step 2: Enter the knowledge base label and heading label, select the conditions, enter the knowledgebase URL, and click "Select Articles."
Step 3: Select articles from the list and click Add.
Step 4: Click "Save" to implement and secure the changes..
You can also delete a condition if you no longer require the Knowledge Base articles to display in the chat window. Simply click the delete icon and confirm the prompt action by selecting Yes.
That's all you need to know about integrating the ProProfs Chat with Knowledge Base.