How to Add Live Chat on Your Website




ProProfs Live Chat lets you deliver a delightful customer experience by interacting with visitors on the go. You can add a live chat feature on your website with minimal effort by leveraging the easy integration of ProProfs Chat with various tools.


Live chat on your website enables you to:


  • Proactively solve customer problems

  • Optimize the chat experience with quick responses

  • Boost leads and sales


In this article, you’ll learn:

  1. How to Install Live Chat Using Code Snippet

  2. How to Install Live Chat Using Google Tag Manager

  3. How to Create a Google Tag Manager Account


How to Install Live Chat Using Code Snippet


Step 1: In your new ProProfs Chat Account, click ‘ Install Live Chat.’ You will land on a new page.


Installing ProProfs Live Chat


Step 2: Click ‘Copy to Clipboard’ to install the live chat using a code snippet. Now paste the code before the </body> tag on your web page as mentioned.


Copying the Snippet Code to Install Live Chat


Alternatively, you can also send instructions to your developers by clicking ‘Send instructions to developer’ if you want to.


Instruct the Developer to Install Live Chat


Enter the recipient name, subject, and instructions in the message box. Click Send when your message is ready.


Sending Details to the Developer


How to Install Live Chat via Google Tag Manager

In your ProProfs Chat Account, follow these steps:


  • Click ‘Install Chat’ on the dashboard or navigate to Settings >> Channels >> Website.

  • Select Install via Google Tag Manager.

  • A Google Sign-In popup opens. Enter details of your Google Tag Manager (GTM) account.

  • The installation process begins. You will receive an ‘Installed’ message upon finishing.


Installing Live Chat via Google Tag Manager


How to Create a Google Tag Manager Account

In case you do not have a Google Tag Manager account, follow these steps to create a new account and install live chat:


  • Sign In to your Google account

  • Go to the Google Tag Manager page, click ‘Create Account’ to create a new account.


Creating a new GTM Account


  • Enter your account name and choose your country.


Adding name and country


  • Set up a container by adding its name and choosing the target platform. The container holds every tag such as the Google Analytics tag, Adwords tag, or ProProfs Chat tag.


Setting up the container


  • In the next step, you have to click Yes to accept the GTM Terms of Service.

  • Next, you get the code snippet in a popup view. Copy and paste onto every page of your site just below the opening tag.

  • Click OK to close the snippet box.


Completing the installation


After creating a new GTM account, perform the actions mentioned in the previous section to add ProProfs Live Chat via Google Tag Manager.



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