How to Install Live Chat on Your Website




ProProfs Live Chat is a powerful tool that allows you to deliver a delightful customer experience by interacting with visitors in real time. With minimal effort, you can add a live chat feature to your website thanks to the seamless integration of ProProfs Chat.


By adding ProProfs Live Chat to your website, you can:

  • Proactively address customer problems
  • Optimize the chat experience with rapid responses
  • Boost your leads and sales


In this guide, we'll walk you through two methods of installing Live Chat:


1. Using Code Snippet

2. Using Google Tag Manager


How to Install Live Chat Using Code Snippet


Step 1: Log into your ProProfs Chat Account. Navigate to Settings > Channels > Website. Here, you'll find a code snippet. Copy this code and paste it just before the </body> tag in your web page editor.


Installing ProProfs Live Chat


Step 2: If you prefer, you can also send these instructions directly to your developers. Simply click on the 'Mail instructions' button.


Instruct the Developer to Install Live Chat


Step 3: A new window will open. Enter the recipient's name, the subject of the email, and any additional instructions in the message box. Click 'Send' when your message is ready.


Sending Details to the Developer


How to Install Live Chat via Google Tag Manager

Step 1: Log into your ProProfs Chat Account. Click on 'Install Chat' on the dashboard or navigate to Settings > Channels > Website.


Step 2: Choose the 'Install via Google Tag Manager' option.


Step 3: A Google Sign-In popup will appear. Enter your Google Tag Manager (GTM) account details.


Step 4: The installation process will now begin. Once it's completed, you'll see an 'Installed' message.


Installing Live Chat via Google Tag Manager


And that's it! You've successfully installed ProProfs Live Chat on your website. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.

Happy chatting!



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