How to Customize Live Chat Window
ProProfs Live Chat gives you a free hand at customizing the live chat widget. You can change every element from chat minimized window style and color to adding a logo and changing text color for visitors and operators.
You can also customize your chat widget for every operator group separately to make them look different from others.
Get a quick walkthrough of the customization options for the chat window available in ProProfs Chat.
Missed it? That’s okay. We can proceed with the detailed instructions.
Customizing your live chat widget offers the following advantages:
- Brand Establishment: It allows you to create a unique and consistent brand image.
- Personalized Customer Experience: It enables you to provide a unique and personalized experience for each customer at every interaction.
Below is a preview of a customized chat window for a specific operator group:
Step 1: On your ProProfs Live Chat dashboard,
You arrive in the Theme section under the Chat Window settings by default.
Here, you can find the option to customize the chat window for groups and edit style, color, and logo.
Step 2: To begin chat widget customization,
Select the desired group from the dropdown menu to set up a theme. You can select the Default option if you wish to apply a universal theme across all groups.
Step 3: Next, you can play with various customizable theme settings:
Color: Select a color theme for the chat window. If you wish to further customize the appearance, click More to access additional options. Here, you can modify the text color for visitors and operators to align with your chosen theme.
You can see the preview of the chat window on the bottom right of the ProProfs Chat editor screen.
You can see the real-time preview of these changes on the preview chat window on the right, as shown in the screenshot below.
Step 4: Make sure to click Save Changes at the end.