How to Set up Maximum Wait Time
This help article provides clear instructions on how to set up both the Maximum Wait Time and Auto Logout features for chat operators in ProProfs Live Chat. Follow the steps below to ensure a smooth and efficient chat experience for both visitors and operators.
Setting up maximum wait time offers you the following benefits:
- Allows chat operators to prioritize and manage incoming chat invitations effectively
- Visitors to your website are assured of a prompt response to their chat invitations
- Prevents unnecessary delays and ensures that operators can handle multiple chats while meeting response time expectations
In this help article, you'll learn:
Step 1: Navigate to Settings, and then proceed to Chat Window > Settings. From there, select the Real Time Monitoring tab.
Step 2: Enable the Maximum Wait Time feature within the Real Time Monitoring tab and enter the desired wait time in seconds.
When a visitor initiates a chat and the Maximum Wait Time is in progress, they will see the chat window. To offer them the option of leaving an offline message and bypassing the remaining waiting time, we have included a "Leave a message" button.
To prevent chat operators from remaining logged in indefinitely, you can set up Auto Logout options. To do this, proceed as follows:
Step 1: In the Real Time Monitoring tab, toggle the Operator Availability option to "Yes." This will open up two Auto Logout choices - "By specific time" and "By time period." Select the one that aligns with your operational requirements.