How to Enable Live Chat Greetings


Chat Greetings are proactive chat messages that let you welcome website visitors with custom messages based on user behavior.


A more personalized and targeted chat invitation is the perfect way to start off a conversation and engage your website visitors. It will lead to higher customer satisfaction and boost conversions/sales as well.


For example: Greet people who have spent at least 10 sec on your pricing page with "Do you have any questions about our pricing?" Greet people who are on your 'about' page with "Do you have any questions about our company?"


Here's a preview of how it will appear on your website:

Live Chat Greetings Demo


Here's how to enable greetings for your visitors:

Step 1: On your ProProfs Live Chat dashboard, click Settings.


Navigate to settings to setup live chat greetings


Step 2: In the left pane, click Greetings under the option Chat Window. Then proceed to create a new greeting by clicking the + Create Greeting button. You can also choose one of the greeting templates - Spent 10 seconds on a page and Returning Visitor.


Create greetings to welcome website visitors


Step 3: Clicking the + Create Greeting button expands to show various greeting settings, as shown in the screenshot below.


Fill details for creating greetings


These settings are:

  1. Give a name to the greeting.
  2. Choose the chat status for the greeting to pop up. There are three chat statuses that you can choose from:
    • Chat is online
    • Chat is offline
    • Chat is online or offline
  3. Choose the condition that will trigger the greeting. There are four conditions that you can choose from:
    • Time spent on the current  page
    • Time spent on the website
    • The user visited at least
    • Returning visitor
    • URL
  4. Choose how you'd like the greeting to appear. You can choose between Greet With Message and Expand the Chat Box. In case you choose Greet With Message, you can enter your custom message in the text box below it.
  5. Choose how often you'd like the greeting to pop up.


Finally, make sure to toggle the greeting On in order to activate it.


Step 4: Click Save when you're done creating a greeting.


Click on Save to create greetings


Step 5: You can enable a sound notification that your website visitor will hear when the greeting pops up. To do that, go to General >> Sound and switch the Greetings setting to Yes. Click Save when you're done.


You can setup the sound for greetings


That is all about enabling live chat greetings.



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