How to Change the Language of Live Chat Widget

 

ProProfs Live Chat supports 60+ languages and lets you communicate with your audiences in a language they find convenient. The Language section is where you can manage all the language settings for Live Chat. Add multiple languages, and create custom text for pre-chat, post-chat, & offline messages.

 

List of Supported Languages

  1. Afrikaans
  2. Albanian
  3. Arabic  
  4. Armenian  
  5. Azerbaijani  
  6. Bangla  
  7. Basque  
  8. Belarusian  
  9. Bosnian  
  10. Bulgarian  
  11. Catalan  
  12. Cebuano  
  13. Chinese  
  14. Croatian  
  15. Czech  
  16. Danish  
  17. Dutch  
  18. English  
  19. Esperanto  
  20. Estonian
  21. Filipino  
  22. Finnish  
  23. French 
  24. Galician  
  25. Georgian  
  26. German  
  27. German  
  28. Greek  
  29. Gujarati  
  30. Haitian
  31. Crec  
  32. Hindi  
  33. Hmong  
  34. Hungarian  
  35. Icelandic  
  36. Indonesian  
  37. Irish  
  38. Italian  
  39. Japanese
  40. Kannada  
  41. Khmer  
  42. Korean  
  43. Lao  
  44. Latin  
  45. Latvian  
  46. Lithuanian  
  47. Macedonian  
  48. Malay  
  49. Maltese  
  50. Marathi  
  51. Norwegian  
  52. Polish  
  53. Portuguese  
  54. Romanian  
  55. Russian  
  56. Serbian  
  57. Slovak  
  58. Slovenian  
  59. Somali
  60. Spanish  
  61. Swahili  
  62. Swedish  
  63. Telugu  
  64. Thai  
  65. Turkish  
  66. Ukrainian  
  67. Urdu  
  68. Vietnamese  
  69. Welsh

 

Here's how the chat widget will read/look if you change the language to 'French':

 

Pre Chat

 

Preview of Chat Widget Language in Pre Chat Form

 

Post Chat

 

Preview of Chat Widget Language in Post Chat

 

Offline Messages

 

Preview of Chat Widget Language in Offline Message

 

Using the language change feature, you can:

 

  1. Offer live customer support in different languages if your services span across different demographics

  2. Train the customer support team in a specific language to ensure high customer satisfaction levels.

 

To Customize Language Settings

 

Step 1: In your ProProfs Live Chat account,

 

  • Click 'Settings'

  • Select 'Language' on the left panel under the Chat Window section.

 

language_settings

 

Step 2: You can set the language for groups based on customer interactions.

 

  • Select the 'Group' for which you want to set a particular language. You can go with 'General' if you want to change the live chat widget language for every group.

 

Changing chat window language for a specific group

 

  • Click the dropdown arrow and select the preferred language from the list. You can choose from 70+ languages.

 

Setting the language in chat widget

 

NOTE: Greetings, announcements, and invites will not be translated automatically to the set language. You can manually set them in the editor in the languages you are providing support.

 

Step 3: To make your language settings more appealing, you can select a language and preview it in real time for your three primary chat options.

  1. Pre Chat

  2. Post Chat

  3. Offline Message

 

Pre Chat

 

Preview of Chat Widget Language in Pre Chat Form

 

Post Chat

 

Preview of Chat Widget Language in Post Chat

 

NOTE: The user’s keyboard input will show in their typing language while chatting in the ProProfs Live Chat widget. It allows users to use multilingual keyboards depending upon the language they prefer to talk in.

 

Offline Messages

 

Preview of Chat Widget Language in Offline Message

 

Step 4: Click 'Save' to finalize your language changes.

 

NOTE: You can change the text of all the messages per your language change and requirement.

 

That's all about modifying the chat widget language in ProProfs Live Chat. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.

 

 

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