How to Change the Language of Live Chat Widget
ProProfs Live Chat supports 60+ languages and lets you communicate with your audiences in a language they find convenient. The Language section is where you can manage all the language settings for Live Chat. Add multiple languages, and create custom text for pre-chat, post-chat, & offline messages.
Here's how the chat widget will read/look if you change the language to 'French':
Using the language change feature, you can:
Offer live customer support in different languages if your services span across different demographics
Train the customer support team in a specific language to ensure high customer satisfaction levels.
Here's how you can access and manage language settings:
Step 1: In your ProProfs Live Chat account,
Select 'Language' on the left panel under the Chat Window section.
Step 2: You can set the language for groups based on customer interactions.
Select the 'Group' for which you want to set a particular language. You can go with 'General' if you want to change the live chat widget language for every group.
- Click the dropdown arrow and select the preferred language from the list. You can choose from 70+ languages.
Step 3: To make your language settings more appealing, you can select a language and preview it in real-time for your three primary chat options.
Step 4: Click 'Save' to finalize your language changes.
That is all about modifying the chat widget language in ProProfs Live Chat.