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How to Change the Language of Live Chat Widget

ProProfs Live Chat supports 70+ languages and lets you communicate with your audiences in a language they find convenient. The Language section is where you can manage all the language settings for Live Chat. Add multiple languages, create custom text for pre-chat, post-chat, and offline messages.

Here's how the chat widget will read/look if you change the language to 'French':

Pre Chat

Post Chat

Offline Messages

Using the language change feature, you can:

1. Offer live customer support in different languages if your services span across different demographics

2. Train customer support team in a specific language to ensure the customer satisfaction levels are high.

Here's how you can access and manage language settings:

Step 1: In your ProProfs Live Chat account,

• Click 'Settings'

• Select 'Language' on the left panel under the Chat Window section.

Step 2: From here, you can set the language for groups based on their interactions with customers.

• Select the 'Group' for which you want to set a particular language. You can go with 'General' if you’re going to change the live chat widget language for every group.

• Click the dropdown arrow and select the preferred language from the list. You can choose from 70+ languages.

Step 3: To make your language settings more appealing, you can select a language and preview it in real-time for your three primary chat options.

1. Pre Chat

2. Post Chat

3. Offline Message

Pre Chat

Post Chat

Offline Messages

Step 4: Click 'Save' to finalize your language changes.

That is all about modifying the chat widget language in ProProfs Live Chat.