How to Enable Missed Chat Notification
The "Missed Chat" feature enhances customer support capabilities and improves responsiveness. It enables you to handle chat requests you could not attend to or miss due to unavailability.
With this feature, you can efficiently manage and respond to those missed interactions, ensuring no customer query goes unanswered.
This is how chat visitors receive a Missed Chat email notification when a chat request remains unanswered:
Why Enable Missed Chat?
Enabling this feature allows you to efficiently manage and respond to missed interactions, ensuring no customer query goes unanswered.
Step 1: Log in to your ProProfs Chat account and navigate to Settings > Chat Window > Missed Chats.
Step 2: Toggle on the Enable Email Template option.
As you turn on the Email Template option, notification for Missed Chat Requests to visitors is auto-enabled by default.
Step 3: Enter the subject line and message in the text input field.
Step 4: To keep your team's operators informed about the response updates, select the "Notify Operators" option and provide the email addresses of your team members.
Step 5: Click the Save button to finalize the notification settings
The chat operator, whose email is provided for notification, will receive alerts for missed chat requests as shown below:
You have successfully enabled the "Missed Chat" notification in your ProProfs Chat account.