How to Activate Text-to-Speech (TTS) in The Chat Window


ProProfs Chat allows the Text-to-Speech (TTS) feature in the chat window for both the chat operator and the visitor, which converts text messages into speech. With this, the chat operator and visitor can listen to the content of chat conversations rather than reading them.


Incorporating the Text-to-Speech (TTS) feature in the chat window enriches communication, enhances accessibility, and improves user experience.


Here’s a use-case scenario describing how a TTS feature is beneficial:


John is a visually impaired individual who relies on screen readers and assistive technologies to access digital content. He frequently engages in online discussions and seeks support from customer service representatives through a chat window. The chat application incorporates a Text-to-Speech (TTS) feature, significantly enhancing John's accessibility and participation in these chat interactions.


By activating Text-to-Speech (TTS) in your Chat window, you can:


  • Infuse emotion and expression into the synthesized speech allowing chat applications to convey nuances, intonation, and emphasis, making the communication more dynamic and human-like.

  • Ensure inclusivity by making chat conversations accessible to individuals with visual impairments or reading difficulties.

  • Users can hear how specific terms or foreign words should be pronounced, aiding language learning or unfamiliar terminology


In this article, you’ll learn:


1. Activating Text-to-Speech in the Chat Window

2. Deactivating Text-to-Speech in the Chat Window


How to Activate The Text-to-Speech in the Chat Window


Step 1: In your operator chat window, click the unmute button to enable the Text-to-Speech feature. 


click_unmute _button


Step 2: Enter your response to the chat visitor’s query, and the virtual chat assistant will convert the text message into speech in the visitor window.


operator response


NOTE: Make sure the mute icon is disabled in the chat operator window. 


Here's how your response will appear on the visitor window:


chat visitor window


Deactivating The Text-to-Speech in The Chat Window


If the chat operator or the visitor wishes to deactivate the Text-to-Speech feature instantly, they can click the mute button in their chat window.


That's all about activating the Text-to-Speech in the Chat Window.



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