How to Add a Company Logo to the Chat Window


ProProfs Live Chat allows you to upload your company logo and make your chat more credible. Adding your branding to the chat window provides your visitors an intimate feel like they are actually conversing with the brand. 


In addition to adding your logo, you can use several different tools when trying to raise your brand awareness and one of those tools is the Chat Window Customization


Here's how your logo will appear in the chat window:


Logo will appear in the chat window



  • Enhanced Brand Presence: Display your company logo to strengthen brand recognition.
  • Increased Credibility: A logo acts as a sign of authenticity that builds trust with your users.
  • Personalized Experience: Give your customers a feeling of a more personalized and intimate interaction with your brand.


To Add Your Logo to the Chat Window


Step 1: On your dashboard, click Settings.




Step 2: Upload Logo

  • In the sidebar, click ‘Chat window,’ then select ‘Theme.’
  • Look for the Logo option and click the Browse button to upload your logo from your source destination.


Once your selection is displayed, you can adjust or replace the logo if it doesn’t look as expected.


change or remove logo


Once you finalized our logo, click the Save Changes button.


That's all about adding a logo to your Live Chat window. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.




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