How to Restore Deleted Transcripts & Tickets from the Vault


Vault is the location where all the deleted chat transcripts and tickets are stored as a list. You can restore the deleted transcripts and tickets from the Vault.


Here's how you can access the Vault:

Step 1: From your ProProfs Live Chat dashboard, go to Transcripts >> Vault.


Vault in Live Chat


Step 2: Under Vault, you can do the following:


Restore chat transcripts and tickets from the vault


1. From the dropdown, you can select Transcripts or Tickets that you want to restore.

2. Use the calendar to view any deleted transcripts and tickets within a particular date range.

3. Select a transcript/ticket that you want to restore.

4. Click on the Restore icon.





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