How to Restore Deleted Transcripts & Tickets from the Vault

Vault is the location where all the deleted chat transcripts and tickets are stored as a list. You can restore the deleted transcripts and tickets from the Vault.

Here's how you can access the Vault:

Step 1: From your ProProfs Live Chat dashboard, go to Transcripts >> Vault.

Step 2: Under Vault, you can do the following:

1. From the dropdown, you can select Transcripts or Tickets that you want to restore.

2. Use the calendar to view any deleted transcripts and tickets within a particular date range.

3. Select a transcript/ticket that you want to restore.

4. Click on the Restore icon.