How to Restore Deleted Transcripts & Tickets from the Vault
The Vault is a storage location within ProProfs Live Chat where all deleted chat transcripts and tickets are retained. This article will guide you on how to restore deleted transcripts and tickets from the Vault.
Use-Case Scenario: John, a chat operator, receives a request from his admin, who urgently needs to retrieve important information from a support ticket that was mistakenly deleted. The ticket contains crucial details related to a customer's account and their specific requirements. Recognizing the significance of the situation, John turns to the Vault feature in ProProfs Chat to recover the deleted support ticket.
The vault feature in ProProfs Chat is a handy feature as it lets you:
- Recover accidentally deleted transcripts to prevent the loss of valuable information
- Get a backup of past conversations to resolve disputes among team members or conduct internal quality assurance checks.
- Review archived chat transcripts to assess the quality of support interactions
Step 1: Log in to your ProProfs Live Chat account, go to Transcripts > Vault.
Step 2: Restoring Deleted Transcripts & Tickets from the Vault
1. Select between Transcripts or Tickets:
In the Transcripts & Tickets section of your dashboard, click on the "Transcripts" or "Tickets" option from the dropdown menu. This selection determines whether you want to restore chat transcripts or support tickets.
2. Specify the Date Range:
Utilize the calendar feature to choose a specific date range. This will narrow down the search for deleted transcripts or tickets within that time frame.
3. Choose the Transcripts or Tickets to Restore:
Scroll through the list of deleted transcripts or tickets presented in the Vault. Identify the particular transcript or ticket you wish to restore.
4. Initiate Restoration:
Once you have selected the desired transcript or ticket, click on the "Restore" icon or button associated with it.
Once you click the Restore icon, a prompt message will appear to confirm restore the transcript. Click Yes to complete the action.
That's all you need to know about recovering deleted transcripts. If you have any further questions or require additional assistance regarding the Vault feature or any other aspect of ProProfs Chat, our dedicated support team is here to help. Don't hesitate to reach out to us. We're committed to ensuring your success and providing you with the best possible support experience.