How to Access Operator Chat Transcripts
ProProfs Live Chat lets you access transcripts of operators interacting with one another. Operators can chat with each other when they are not working under the same roof, thus providing timely resolution to customer queries.
Benefits of operator chat transcripts:
Analyze conversations for quality & training purposes
Build a team of remote agents that can seamlessly address customer queries
To access operator chat transcripts:
Step 1: In your Live Chat account,
Navigate to Transcripts in the upper menu.
Click Operator Chat on the left panel.
Step 2: Here, you can see a list of operator chats. Click on the magnifier icon under the View column to check any conversation.
Step 3: You can use the filter option to access operator-specific discussions by clicking on the dropdown arrow.
That is all about operator chat transcripts.