How to Access Operator Chat Transcripts

 

ProProfs Live Chat lets you access transcripts of operators interacting with one another. Operators can chat with each other when they are not working under the same roof, thus providing timely resolution to customer queries.

 

Benefits of operator chat transcripts:

 

  • Analyze conversations for quality & training purposes

  • Build a team of remote agents that can seamlessly address customer queries

 

To access operator chat transcripts:

 

Step 1: In your Live Chat account,

 

  • Navigate to ‘Transcripts’ in the upper menu.

  • Click on ‘Operator Chat’ on the left panel.

 

Navigating to Operator Chat

 

Step 2: Here, you can see a list of operator chats. Click on the magnifier icon under the ‘View’ column to check any conversation.

 

Operator Chat List

 

Step 3: You can use the filter option to access operator-specific discussions by clicking on the dropdown arrow.

 

Filter Operator Chats

 

That is all about operator chat transcripts.

 

 

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