How to Access Operator Chat Transcripts
ProProfs Live Chat allows you to easily access or download transcripts of chat operators engaging in conversations with each other. This feature enables operators to communicate and resolve customer queries promptly, even when they are not physically present in the same location.
Here's how the Operator Chat Transcripts appear in your ProProfs Chat account:
Benefits of Operator Chat Transcripts:
Analyze conversations for quality & training purposes
Build a team of remote agents that can seamlessly address customer queries
Step 1: In your Live Chat account, navigate to Transcripts in the upper menu. Click on "Operator Chat" in the left panel.
Step 2: In the list of operator chats, click on the magnifier icon within the row of the specific operator chat you want to view.
Step 3: Use the filter option to access operator-specific discussions by selecting the desired operator from the dropdown menu.
That's all you need to know about the Operator Chat Transcripts. If you have any queries or need further assistance, please feel free to contact us.