How to Access Operator Chat Transcripts


ProProfs Live Chat lets you access transcripts of operators interacting with one another. Operators can chat with each other when they are not working under the same roof, thus providing timely resolution to customer queries.


Benefits of operator chat transcripts:


  • Analyze conversations for quality & training purposes

  • Build a team of remote agents that can seamlessly address customer queries


To access operator chat transcripts:


Step 1: In your Live Chat account,


  • Navigate to Transcripts in the upper menu.

  • Click Operator Chat on the left panel.


Navigating to Operator Chat


Step 2: Here, you can see a list of operator chats. Click on the magnifier icon under the View column to check any conversation.


Operator Chat List


Step 3: You can use the filter option to access operator-specific discussions by clicking on the dropdown arrow.


Filter Operator Chats


That is all about operator chat transcripts.



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