How to Access Operator Chat Transcripts

 

ProProfs Live Chat allows you to easily access or download transcripts of chat operators engaging in conversations with each other. This feature enables operators to communicate and resolve customer queries promptly, even when they are not physically present in the same location.

 

Here's how the Operator Chat Transcripts appear in your ProProfs Chat account:

 

operator chat transcripts

 

Benefits of Operator Chat Transcripts:

  • Analyze conversations for quality & training purposes

  • Build a team of remote agents that can seamlessly address customer queries

 

To Access Operator Chat Transcripts

 

Step 1: In your Live Chat account, navigate to Transcripts in the upper menu. Click on "Operator Chat" in the left panel.

 

Navigating to Operator Chat

 

Step 2: In the list of operator chats, click on the magnifier icon within the row of the specific operator chat you want to view.

 

Operator Chat List

 

Step 3: Use the filter option to access operator-specific discussions by selecting the desired operator from the dropdown menu.

 

Filter Operator Chats

 

That's all you need to know about the Operator Chat Transcripts. If you have any queries or need further assistance, please feel free to contact us.

 

 

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