How to Customize the Welcome Screen

Your Welcome Screen is the first thing visitors see when they open your chat window. It sets the tone for their experience — greeting them warmly, showcasing your brand, and inviting them to engage. With ProProfs Live Chat, you can easily design and personalize this screen to align with your brand and communication style.

Benefits:

• Branded First Impression: Display your logo and greeting to create an instant connection with visitors.

• Personalized Greetings: Add custom messages to welcome users and introduce your support team with a friendly tone.

• Quick Engagement: Use action buttons that make it easy for visitors to start chatting right away.

Use Case: A real estate agency uses ProProfs Live Chat to engage website visitors more effectively. They customize the Welcome Screen with their logo, add a friendly greeting like “Hi there! Looking for your dream home?”, and label the chat button “Chat with an Agent.”

When visitors return, they can view their previous chats and continue conversations seamlessly. This personalized experience builds trust, improves follow-ups, and helps the agency convert more leads through chat.

Setting Up and Customizing Your Welcome Screen

Step 1: Access the Welcome Screen Settings

• Navigate to the Settings tab in your ProProfs Live Chat dashboard.

• You’ll be redirected to Chat Window > Design & Layout. Select the Welcome Screen tab.

• Toggle the Enable button to activate the feature.

Step 2: Upload Your Logo

• In the Logo section, click Upload Logo to add your brand logo.

• You can replace or remove the logo anytime.

Step 3: Add Greeting & Introduction Text

• Scroll to the Greeting & Introduction section.

• Enter your preferred Greeting Text (e.g., “Hi There!”).

• Add a short Introduction Text (e.g., “We are delighted to help you.”).

Step 4: Customize the Action Button

• In the Action Buttons section, choose an icon and label for your chat button.

• Edit the button text (e.g., “Chat with Us”) to reflect your tone or style.

Step 5: Display Previous Conversations

• Scroll to the Previous Conversation section and toggle it ON.

• Visitors can view their three most recent conversations whenever they return to the chat.

Step 6: Configure Bottom Navigation

• In the Bottom Navigation section, select which elements to display.

• Enable or disable icons such as Home and Chat.

Step 7: Live Preview

To see how your customizations look before publishing:

• In the Welcome Screen tab, click on the Live Preview button.

• A preview window will appear on the right side of your screen, reflecting all changes you’ve made in real-time.

• This allows you to visually confirm your logo, greeting text, action buttons, and other elements before finalizing them.

That’s all about setting up and customizing your Welcome Screen in ProProfs Live Chat. Please contact our support team if you encounter any issues or questions.