How to Integrate Zoho CRM With ProProfs Live Chat


ProProfs Live Chat provides seamless integration with Zoho CRM. Now all your chat sessions and visitor information can be directly stored in the Zoho CRM.


Here's how you can integrate ProProfs Live Chat with Zoho CRM:

Step 1: On your Zoho CRM dashboard, click Setup on the top right corner.




Step 2: Go to Developer Space.

Zoho developer space


Step 3: Go to the tab CRM API and click (To manage your authentication tokens, click here).



Step 4: The authentication token is generated.

Zoho authentication token


Step 5: Access your ProProfs Live Chat dashboard and go to Settings >> Integrations and enable Zoho.


ProProfs Chat settings


Step 6: Enter the required details below and save. The integration is now complete.


Zoho integration


Now you can see that your chat session is posted to your Zoho CRM account.


Step 7: Go to your Zoho CRM account and you able to see the lead for chat transcripts.

Zoho CRM


Step 8: There you can see your imported chat sessions.

Zoho chat details
Zoho chat details






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