Chat Rating Report
Video About: How to Monitor Your Chat Operator Performance
The Chat Rating Report displays the rating given by a visitor to an operator after a chat session. This helps in evaluating the operators' performance and helps them to work on areas of improvement.
Here's how you can access chat rating report:
Step 1: Navigate to the Reports >> Rating.
Chat Rating: It provides a graphical data for the average rating recieved in a day. You can choose to view this data for the weekly and monthly average rating. Also, you can select to view the particular report of an operator.
Operator Rating: It shows the average rating of your operators, and helps in analyzing their performance.
Overall Average Rating: It provides the average rating maintained by your support team, and also how many chats were rated 'five stars,' 'four stars' and so on.
Recently Rated Chats: Tabular data for every rated chat. You can download this data and also view the chat transcript for all rated chats.