How to View Contacts Report
Contacts are the visitor’s info you collect via a pre-chat form when the chat is online or when a visitor initiates a conversation with ProProfs Bot. It includes basic information, such as name and email address.
Here's how a contact will appear in the Reports after a visitor initiates a chat:
Contacts report can help you in the following ways-
Lead Generation- Using contact details, you can expand your customer base by generating leads
Customer Relationship Management (CRM)- Seamlessly transfer contact details to a CRM system and maintain a centralized database
Retargeting- Reach out to potential customers through personalized campaigns based on the contact details
Follow-ups- Connect with your customers to fix unresolved issues, provide additional info, or gather feedback
Step 1: Go to Reports > Contacts in your ProProfs Chat account.
Step 2: You will see the details provided by the visitors before or after a chat session.
Select the contacts to view based on their conversation with an operator or a bot, or both.
View contacts from a specific time range
Navigate through the contact list or download it