How to View Contacts Report
Contacts are the visitor’s info you collect via a pre-chat form when the chat is online or when a visitor initiates a conversation with ProProfs Bot. It includes basic information, such as name and email address.
Here's how a contact will appear in the Reports after a visitor initiates a chat:
Contacts report can help you in the following ways-
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Lead Generation- Using contact details, you can expand your customer base by generating leads
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Customer Relationship Management (CRM)- Seamlessly transfer contact details to a CRM system and maintain a centralized database
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Retargeting- Reach out to potential customers through personalized campaigns based on the contact details
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Follow-ups- Connect with your customers to fix unresolved issues, provide additional info, or gather feedback
How to View Contacts Report
Step 1: Go to Reports > Contacts in your ProProfs Chat account.
Step 2: You will see the details provided by the visitors before or after a chat session.
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Select the contacts to view based on their conversation with an operator or a bot, or both.
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View contacts from a specific time range
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Navigate through the contact list or download it
