Video About: How to Monitor Your Chat Operator Performance
Timesheet provides analytical data for operators' activities such as their login hours and active hours.
Step 1: Navigate to the Reports >> Timesheet.
Timesheets provide you data for your operators' activities such as days logged in, login hours, and active hours. You can view and download data for any specific day or range of time for all or any particular operator.
Timesheets also provide specific data of every operator in tabular form. You can view operators' active days, login hours, active hours, and efficiency ( percent of the active time out of total login time ). Click the View to access a particular operator's timesheet.
Here's a preview of the operator timesheet: