How to Enable Language Translation in ProProfs Chat


ProProfs Chat provides a language translation feature to facilitate communication between operators and visitors who speak different languages.


How does the language translation feature work?


When a visitor sends a message to the chat operator in their preferred language, the system automatically translates the message into the operator's default language. Subsequently, the chat operator responds in their default language, and the visitor sees the responses in their preferred language.


To illustrate how language translation functions in ProProfs Chat, consider the following example:


language translation feature


NOTE: The chat translation feature is effective only when the visitor's input language aligns with a language in the operator's preferred list.




  • Enhanced Global Communication: Break language barriers, allowing operators and visitors to communicate effortlessly, irrespective of their native languages.

  • Improved User Experience: Provide a more inclusive and user-friendly experience by tailoring responses to the visitor's preferred language.


To Enable Language Translation 


Step 1: Log in to your ProProfs Chat dashboard and navigate to Settings > Advanced > Translation.


access translation options


Step 2: Turn on the Status using the toggle button. 


turn on status


Step 3: Select the default language and chat visitor's preferred language. 


set default and translation language


NOTE: You can add up to a maximum of 10 to the translated language list.


You've successfully activated language translation in ProProfs Chat. If you encounter any issues or have any questions, feel free to contact our support team.



Related Articles:

  • How to Add a Custom Status
  • How to Use Advanced Tracking
  • How to Block Visitors From Using ProProfs Chat
© 2005 - 2024 ProProfs
add chat to your website