How to Enable Language Translation in ProProfs Chat

ProProfs Chat provides a language translation feature to facilitate communication between operators and visitors who speak different languages.

How does the language translation feature work?

When a visitor sends a message to the chat operator in their preferred language, the system automatically translates the message into the operator's default language. Subsequently, the chat operator responds in their default language, and the visitor sees the responses in their preferred language.

To illustrate how language translation functions in ProProfs Chat, consider the following example:

Benefits:

• Enhanced Global Communication: Break language barriers, allowing operators and visitors to communicate effortlessly, irrespective of their native languages.

• Improved User Experience: Provide a more inclusive and user-friendly experience by tailoring responses to the visitor's preferred language.

To Enable Language Translation 

Step 1: Log in to your ProProfs Chat dashboard and navigate to Settings > Advanced > Translation.

Step 2: Turn on the Status using the toggle button. 

Step 3: Select the default language and chat visitor's preferred language. 

You've successfully activated language translation in ProProfs Chat. If you encounter any issues or have any questions, feel free to contact our support team.