How to Set Your Live Chat Business Hours
ProProfs Live Chat lets you set business hours during which your chat support team can handle customer queries.
By setting business hours, you can:
1. Enable transparency around your customer support services.
2. Manage incoming chats effectively, even with a small support team.
Here are a few use cases of this feature:
1. It will prevent operators from connecting with visitors after business hours, thus ensuring security.
2. It will automatically switch the operator’s status to ‘Online’ (Accept Chats) during and to ‘Offline’ (Don’t Accept Chats) after business hours.
To set business hours for your live chat support:
Step 1: In your ProProfs Live Chat account,
Navigate to ‘Settings’ from the dashboard
Click on the dropdown arrow next to the ‘Advanced’ section on the left panel.
Select ‘Business Hours’ at the bottom of the list
Step 2: Click to enable the status and set working hours for all operators.
Step 3: Click ‘Save’ to finalize the changes.
That is all about setting up business hours for your live chat support team.