How to Add a Custom Status

 

In ProProfs Chat, the chat admin can add a custom offline status such as "In a meeting" (when busy with internal meetings) or "Out for lunch" (when they are offline), which allows the chat operator to select the preferred status from the user account menu. This lets the chat admin monitor their chat operator(s) productivity and working hours via status reports

 

NOTE:  Only the chat admin can add a custom status, whereas the chat operator can only select from the available statuses.

 

Here’s how a chat operator can set a custom status :

 

 set custom status

 

 

Custom status can help the chat admin to

  • Measure the efficiency of the chat operator(s)
  • Identify scheduling and staffing issues
  • Know how long the chat operator(s) were online 

 

Here’s How a Chat Admin Can Add a Custom Status

 

Step 1: Click “Settings” in the navigation menu.

 

chat settings

 

Step 2: Under the "Chat Window" section, click “Settings.”

 

chat window settings

 

Step 3:  Switch to the "Real Time Monitoring" section. Within that section, navigate to "Operator's Status" and click on "+Add New."

 

add custom operator status

 

Step 4: Enter your status and press enter key. 

 

enter custom status

 

Step 5: Click “Save” to finish the changes.

 

 

custom status added

 

 

Pro tip: The chat admin can also view the operator's status report from timesheets to monitor their performance.

 

That is all about adding chat operator(s) custom status in ProProfs Chat. For any further assistance or support, feel free to contact our dedicated support team.

 

 

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