How to Add a Custom Status
In ProProfs Chat, the chat admin can add a custom offline status such as "In a meeting" (when busy with internal meetings) or "Out for lunch" (when they are offline), which allows the chat operator to select the preferred status from the user account menu. This lets the chat admin monitor their chat operator(s) productivity and working hours via status reports.
Here’s how a chat operator can set a custom status :
Custom status can help the chat admin to
- Measure the efficiency of the chat operator(s)
- Identify scheduling and staffing issues
- Know how long the chat operator(s) were online
Here’s How a Chat Admin Can Add a Custom Status
Step 1: Click “Settings” in the navigation menu.
Step 2: Under Chat Window, click “Settings.”
Step 3: Switch to “Real Time Monitoring,” navigate to Operator’s Status and click “+Add New”
Step 4: Enter your status and press enter key.
Step 5: Click “Save” to finish the changes.
That is all about adding chat operator(s) custom status in ProProfs Chat.