How to Add a Custom Status


In ProProfs Chat, the chat admin can add a custom offline status such as "In a meeting" (when busy with internal meetings) or "Out for lunch" (when they are offline), which allows the chat operator to select the preferred status from the user account menu. This lets the chat admin monitor their chat operator(s) productivity and working hours via status reports


NOTE:  Only the chat admin can add a custom status, whereas the chat operator can only select from the available statuses.


Here’s how a chat operator can set a custom status :


 set custom status



Custom status can help the chat admin to

  • Measure the efficiency of the chat operator(s)
  • Identify scheduling and staffing issues
  • Know how long the chat operator(s) were online 


Here’s How a Chat Admin Can Add a Custom Status


Step 1: Click “Settings” in the navigation menu.


chat settings


Step 2: Under the "Chat Window" section, click “Settings.”


chat window settings


Step 3:  Switch to the "Real Time Monitoring" section. Within that section, navigate to "Operator's Status" and click on "+Add New."


add custom operator status


Step 4: Enter your status and press enter key. 


enter custom status


Step 5: Click “Save” to finish the changes.



custom status added



Pro tip: The chat admin can also view the operator's status report from timesheets to monitor their performance.


That is all about adding chat operator(s) custom status in ProProfs Chat. For any further assistance or support, feel free to contact our dedicated support team.



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