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How to Train Your AI Agent with Multiple Knowledge Sources?

Your AI agent answers from the knowledge sources you add in its Knowledge section. ProProfs Live Chat supports six source types — website URLs, uploaded files, text notes, Q&A pairs, a ProProfs Knowledge Base, and chat transcripts.

What Is AI Agent?

Combining source types gives the agent broader coverage and more accurate answers than any single source alone.

Your answers live in different places — website, PDFs, help center — the agent pulls them all into one trained brain instead of covering only your site.
Some questions need an exact, approved answer — Q&A pairs and text notes let you dictate the precise response the agent gives.
Your content changes over time — the ProProfs KB source stays in sync automatically, and transcript training keeps improving replies from real conversations.

Example Use Cases

A support agent uploads the product manual PDF so spec questions get answered straight from the official document.
A team manager connects the company’s ProProfs Knowledge Base so every published article trains the agent and stays current.
A small business owner adds a text note with holiday hours and a Q&A pair for the refund policy the agent must quote exactly.

Step-by-Step Instructions

Step 1: Log in to ProProfs Live Chat, click AI Agents in the top navigation, and open your agent’s Knowledge section.

Step 2: On the Website URL tab, enter the page address and click Add & train.

Note: The crawler covers the page you enter plus its subpages one level deep, so enter the parent page that links to the content you want the agent to learn.

Step 3: When the status turns Ready, click the source to open its AI source content and review, edit, or delete the learned query–response pairs.

Step 4: On the Upload file tab, drop or browse to a PDF, DOCX, or TXT file up to 25MB.

Step 5: On the Text tab, give the note a title, type or paste the knowledge, and click Save & train.

Step 6: On the Q&A tab, add the exact question-and-answer pairs you want the agent to use word for word.

Step 7: On the ProProfs KB tab, paste your knowledge base URL and click Process Data.

Note: The agent crawls every published article on the knowledge base and keeps the content in sync, so KB updates reach the agent without retraining.

Step 8: On the Transcripts tab, switch on Use Transcript for Training to let the agent learn from your past chat conversations.

Tip: After each source turns Ready, open its AI source content and skim the learned query–response pairs — editing a weak pair there fixes the answer at the source, for every future conversation.

Permissions: All six knowledge source types are available to every ProProfs Live Chat user — no plan or role restrictions apply. Training runs automatically each time you add a source.

Related Articles:

How to Create a Bot Using Templates
How to Train Your Bot With Knowledge Base
Managing Bot Interactions