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How to Use the Language Translation Feature in Your Chatbot

The language translation feature lets users choose their preferred language, making it easy for people from different linguistic backgrounds to interact with your chatbot. This help article will show you how to enable this feature for seamless multilingual conversations.

How Does Language Translation Work?

Imagine a visitor from Spain using your chatbot, which initially greets them in English. They can quickly switch the chatbot language to Spanish by selecting their preferred language from the chat window. From then on, all chatbot responses will be in Spanish, ensuring a smoother conversation without language confusion.

Interaction with chatbot

How this helps you

Enhanced Accessibility: Visitors can communicate in their native language, making the chatbot accessible to a wider audience.
Improved User Experience: Visitors can easily switch languages, leading to more personalized and comfortable interactions.
Efficient Multilingual Support: The feature reduces the need for manual translations or external language tools, speeding up interactions.

To Enable Language Translation in the Chatbot

Step 1: On your dashboard, navigate to Settings > Advanced > Translation.

access trabsaltion settings

Step 2: Activate the translation feature by toggling the Status button to "On."

languge translation on

Step 3: Under Add Language, select both the Default Language and the visitor’s preferred language for translation.

select deafult and visitor language

Note: You can add up to a maximum of 10 to the translated language list.

Your chatbot is now ready for multilingual support. If you encounter any issues or have any questions, feel free to contact our support team.

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