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How to Train Your Bot With Knowledge Base

ProProfs Chat allows you to train your chatbot efficiently and transform it into an even more helpful assistant for your chat visitors. By incorporating your knowledge base into the chatbot's training, it can swiftly retrieve and display relevant information within the chat window, creating a seamless and efficient user experience.

Here’s how your bot responds to the visitor query in the chat window.

search results in the chat window

Training your bot with Knowledge Base optimizes the chat window experience, as it lets you

Display help pages directly within the chat window, eliminating the need for users to navigate to different tabs.
Provides faster responses to user queries, ensuring accurate and timely assistance. Let's explore the step-by-step guide to optimize your chatbot with this valuable training

How to Train Your Chatbot for Your Knowledge Base

Step 1: In your ProProfs Chat dashboard, go to Bots and click Edit.

edit chatbot

Step 2: Select the step on which you wish to activate the bot training.

chat window step

Step 3: Enable the “Would you like the user to respond?” option using the toggle button. Select “Custom training” and click Save.

chat window interaction panel

Step 4: Training Panel Setup

1. Choose the Source Point: Select either "Knowledge Base" or "Custom End Point" from the dropdown.

2. Provide the Source URL: Enter the URL of your knowledge base.

3. Click on "Start Training" to initiate the process.

Select the source, add URL and start chatbot training

Note: Here's a sample JSON packet in the given format that you can share with your developer to assist in the training process:

Sample JSON packet:

[{"topic_title":"Add Canned Responses in Live Chat: How to Create & Use Them","topic_permalink":"add-a-pre-defined-canned-responses","article_name":"Add Canned Responses in Live Chat: How to Create & Use Them","t_id":"-"},{"topic_title":"Add Canned Responses in Live Chat: How to Create & Use Them","topic_permalink":"add-a-pre-defined-canned-responses","article_name":"Add Canned Responses in Live Chat: How to Create & Use Them","t_id":"-"}...]

Below is an example of how the training panel will appear once your chatbot gets acquainted with your Knowledge Base:

Training the bot with a knowledge base

Congratulations! You've successfully trained your chatbot with your knowledge base or custom endpoint in ProProfs Chat. Enjoy an enhanced chat window experience and faster responses to visitor queries. If you have any further questions or need assistance, feel free to reach out to our support team.

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