How to Train Your Bot With Knowledge Base

ProProfs Chat lets you train and tame the chatbot engine so that it’s better informed to help visitors with their questions. 

Once the chatbot gets trained, it looks for relevant results from your Knowledge Base faster and displays these results to the user as soon as they type in a keyword.

Here’s how your bot responds to the visitor query in the chat window.

Training your bot with Knowledge Base optimizes the chat window experience, as it lets you 

• Display the help pages within the chat window without opening it in a different tab

• Get faster responses to visitor queries

How to Train Your Chatbot for Your Knowledge Base

Step 1: In your ProProfs Chat dashboard, go to Bots and click Edit.

Step 2: Select the step on which you wish to activate the bot training.

Step 3: Enable the “Would you like the user to respond?” option using the toggle button. Select “Custom training” and click Save.

Step 4: In the Training Panel dialog,

1. Select the source point from the dropdown, i.e., Knowledge Base or Custom End Point.

2. Enter the source URL.  

3. Click Start Training.

Sample JSON packet:

This is how your training panel appears when the chatbot gets acquainted with your knowledge base.

That is all about training your bot with a knowledge base or custom endpoint in ProProfs Chat.