How to Train Your Bot With Knowledge Base
ProProfs Chat lets you train and tame the chatbot engine so that it’s better informed to help visitors with their questions.
Once the chatbot gets trained, it looks for relevant results from your Knowledge Base faster and displays these results to the user as soon as they type in a keyword.
Here’s how your bot responds to the visitor query in the chat window
Training your bot with Knowledge Base optimizes the chat window experience, as it lets you
Display the help pages within the chat window without opening it in a different tab
Get faster responses to visitor queries
Step 1: In your ProProfs Chat dashboard, go to Bots and click Edit.
Step 2: Select the step on which you wish to activate the bot training.
Step 3: Enable the “Would you like the user to respond?” option using the toggle button. Select “Custom training” and click Save.
Step 4: Enter your Knowledge base URL and click Start Training.
This is how your training panel appears when the chatbot gets acquainted with your knowledge base
That is all about training your bot with a knowledge base in ProProfs Chat.