How to Train Your Bot With Knowledge Base

 

ProProfs Chat lets you train and tame the chatbot engine so that it’s better informed to help visitors with their questions. 

 

Once the chatbot gets trained, it looks for relevant results from your Knowledge Base faster and displays these results to the user as soon as they type in a keyword.

 

Here’s how your bot responds to the visitor query in the chat window.

 

search results in the chat window

 

Training your bot with Knowledge Base optimizes the chat window experience, as it lets you 

 

  • Display the help pages within the chat window without opening it in a different tab

  • Get faster responses to visitor queries

 

How to Train Your Chatbot for Your Knowledge Base

 

Step 1: In your ProProfs Chat dashboard, go to Bots and click Edit.

 

edit chatbot

 

Step 2: Select the step on which you wish to activate the bot training.

 

chat window step

 

Step 3: Enable the “Would you like the user to respond?” option using the toggle button. Select “Custom training” and click Save.

 

chat window interaction panel

 

Step 4: In the Training Panel dialog,

 

1. Select the source point from the dropdown, i.e., Knowledge Base or Custom End Point.

2. Enter the source URL.  

3. Click Start Training.

 

Select the source, add URL and start chatbot training

 

Note: Below is a sample JSON packet, which you can refer to and share the data in the given format. Hence, seek the developer's help to perform this action.

 

Sample JSON packet:

 

[{"topic_title":"Add Canned Responses in Live Chat: How to Create & Use Them","topic_permalink":"add-a-pre-defined-canned-responses","article_name":"Add Canned Responses in Live Chat: How to Create & Use Them","t_id":"-"},{"topic_title":"Add Canned Responses in Live Chat: How to Create & Use Them","topic_permalink":"add-a-pre-defined-canned-responses","article_name":"Add Canned Responses in Live Chat: How to Create & Use Them","t_id":"-"}...]

 

This is how your training panel appears when the chatbot gets acquainted with your knowledge base.

 

Training the bot with a knowledge base

 

That is all about training your bot with a knowledge base or custom endpoint in ProProfs Chat.

 

 

 

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