Send Live Chat Offline Messages via API
If you use standard or custom off-line message form option on submission of off-line message an email will be sent to the specified email id, and data will also be posted to the URL you specify along with other information.
Here's how you can enable PreChatForm API:
Step 1: On Your ProProfs Live Chat dashboard, go to Settings >> Advanced >> API.
Step 2: Enable Offline Message. Enter the name of the website as the Host and the server link in the Script Path. Select the port and click on Check Connection. If the connection is successful, click on Save.
Below is the list of variables that will be posted via the script path.
Parameter | Description |
---|---|
l2s_sessid | It stores the visitor's session ID. |
l2s_sid | It stores the account ID. |
l2s_ip | It stores the visitor's IP address. |
l2s_name | It stores the name of the visitor. |
l2s_email | It stores the email address of the visitor. |
l2s_msg | It stores the message of the visitors. |
l2s_date | It stores the date of the message. |
In case of a customized offline message from:
Parameter | Description |
---|---|
l2s_sessid | It stores the visitor's session ID. |
l2s_sid | It stores the account ID. |
l2s_ip | It stores the visitor's IP address. |
and the number of fields created will be accessible in the form of fld_1, fld_2, fld_3.....fld_n.
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