How to Send Live Chat Offline Messages via API
ProProfs Chat allows you to send offline messages to the helpdesk or ticketing software through API integration. By capturing offline messages from visitors on any third-party website, ProProfs Chat ensures that no customer inquiry goes unnoticed. Simply need to provide the host and script path details, and ProProfs Chat automatically forwards the message information to the targeted platform.
Sending offline messages can maintain constant connectivity with chat visitors, enhance support services, and efficiently address inquiries outside of regular operating hours.
To Send Offline Messages via API
Step 1: On Your ProProfs Live Chat dashboard, go to Settings > Advanced > API.
Step 2: Enable Offline Messages. Enter the name of the website as the Host and provide the server link in the Script Path. Select the appropriate port and click on Check Connection. If the connection is successful, click on Save to apply the settings.
When offline messages are sent, it helps to maintain constant connectivity with chat visitors, enhances support services, and allows for efficient handling of inquiries outside of regular operating hours.
Here is the list of variables that will be posted via the script path:
| Parameter | Description |
|---|---|
| l2s_sessid | It stores the visitor's session ID. |
| l2s_sid | It stores the account ID. |
| l2s_ip | It stores the visitor's IP address. |
| l2s_name | It stores the name of the visitor. |
| l2s_email | It stores the email address of the visitor. |
| l2s_msg | It stores the message of the visitors. |
| l2s_date | It stores the date of the message. |
If you have a customized offline message, the following parameters will be available:
| Parameter | Description |
|---|---|
| l2s_sessid | It stores the visitor's session ID. |
| l2s_sid | It stores the account ID. |
| l2s_ip | It stores the visitor's IP address. |
You can access the number of fields created in the form of fld_1, fld_2, fld_3, and so on, up to fld_n.
That's all you need to learn about sending offline messages via API in ProProfs Chat. If you are still facing any issues or need further assistance, feel free to contact our support team.