How to Send Post Chat Transcripts via API
ProProfs Chat allows you to send chat transcripts to any third-party website effortlessly with its API functionality. By simply enabling the feature and providing the host and script path details, you can automate the transmission of chat transcripts. These transcripts will be automatically posted to the designated location, making it easy to maintain a comprehensive customer log or integrate the data into your workflow.
Leveraging the Post Chat transcripts can:
- Maintain a comprehensive log of all customer interactions
- Identify patterns, understand customer needs, and make data-driven decisions to improve your products, services, and overall customer experience
- Assess the performance of support agents, identify areas for improvement, and provide targeted feedback.
To Send Post Chat Transcript via API
Step 1: Log in to your ProProfs Live Chat account and then navigate to Settings > Advanced > API and switch to the Chat Transcripts tab.
Step 3: Enable the "Post Chat Transcript" option by using the toggle button and enter the following details in the respective text input fields:
- Host: Enter the domain name for the script (e.g., www.test1domain.com or test1domain.com).
- Script Path: Enter the path for the script (e.g., /yourtestscript.php or /yourtestscript.asp).
- Port: Select the appropriate port for the connection. We recommend using HTTPS for secure connections, as it encrypts both credentials and information.
Here's the sample text input field:
| Field Name | Description |
|---|---|
| Host | The domain name for the script, for example- www.test1domain.com or test1domain.com |
| Script Path | The path for the script /yourtestscript.php or /yourtestscript.asp etc. |
| Port |
Default: HTTP:// connections are not secure because they exchange credentials and data in clear text, so we recommend using HTTPS.
|
Step 5: Once you have entered all the required values, click the "Check Connection" option to verify the API connection.
Step 6: Click on the "Save" button to save the entered values.
After following the above steps, the chat transcript details will be automatically sent to the desired path in JSON (JavaScript Object Notation) format.
Example Response [Success]
{
"l2s_name": "Test",
"l2s_email": "Test@proprofs.com",
"l2s_sesid": "322247Xpzc3cckidrddoml24p",
"l2s_id": "3222X",
"l2s_ip": "45.64.11.XX",
"l2s_logid": "Test Account",
"l2s_lang": "236XX",
"l2s_msg": "Test Account: How may i help you today? [01-01-2020 22:31:31]\r\nTest Account: test5 [09-01-2020 22:31:32]\r\nTest Account: hi [09-01-2020 22:31:33]\r\n",
"l2s_date": "2020-01-09 22:31:35",
"l2s_duration": 15,
"l2s_totalduration": 15,
"l2s_returnedval": "Test Account",
"l2s_question": "Test chat"
}
| Response Field | Description |
|---|---|
| l2s_name | The visitor’s name. |
| l2s_email | The visitor’s email id. |
| l2s_sesid | The chat session id. |
| l2s_id | The chat site id. |
| l2s_ip | The visitor’s IP address. |
| l2s_logid | The operator’s ID. |
| l2s_lang | The selected language for chat support. |
| l2s_msg | The chat transcript text. |
| l2s_date | The date stamp of the chat. |
| l2s_duration | The duration of the chat. |
| l2s_totalduration | The total duration of the chat. |
| l2s_returnedval | The return value for the chat. |
| l2s_question | The custom for questions. |
That's all you need to know about sending chat transcripts via API. If you are still facing any issues or need further assistance, feel free to contact our support team. We hope this guide helps you utilize the post-chat transcript feature via API.