How to Send Live Chat Transcripts via API
The API allows you to automatically send the chat transcript after each chat session to your application or 3rd party application integration. Simply specify the URL and other details. The transcript will be posted to the specified URL, which you can add to your customer log, etc.
Here's How can you enable Chat Transcript API:
Step 1: Log in to your ProProfs Live Chat account and then navigate to ‘Settings’.
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Step 2: Click on 'Advanced' and select the ‘API’.
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Step 3: Select ‘Chat Transcripts’ and enable the post-chat transcript API toggle button to ‘Yes’.
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Step 4: After enabling the post-chat transcript API fill in the information as instructed below:
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| Field Name | Description |
|---|---|
| Host | The domain name for the script, for example- www.test1domain.com or test1domain.com |
| Script Path | The path for the script /yourtestscript.php or /yourtestscript.asp etc. |
| Port |
Default: HTTP:// connections are not secure because they exchange credentials and data in clear text, so we recommend using HTTPS.
|
Enter all the required values for hostname, script path, and then select the port.
Step 5: Navigate and click on the ‘Check Connection’ option to verify the API connection. Then click on the ‘Save’ button to save the entered values.
Once you are done with the above steps the chat transcript details will be automatically sent to the desired path in JSON (JavaScript Object Notation) format.
Example Response [Success]
{
"l2s_name": "Test",
"l2s_email": "Test@proprofs.com",
"l2s_sesid": "322247Xpzc3cckidrddoml24p",
"l2s_id": "3222X",
"l2s_ip": "45.64.11.XX",
"l2s_logid": "Test Account",
"l2s_lang": "236XX",
"l2s_msg": "Test Account: How may i help you today? [01-01-2020 22:31:31]\r\nTest Account: test5 [09-01-2020 22:31:32]\r\nTest Account: hi [09-01-2020 22:31:33]\r\n",
"l2s_date": "2020-01-09 22:31:35",
"l2s_duration": 15,
"l2s_totalduration": 15,
"l2s_returnedval": "Test Account",
"l2s_question": "Test chat"
}
| Response Field | Description |
|---|---|
| l2s_name | The visitor’s name. |
| l2s_email | The visitor’s email id. |
| l2s_sesid | The chat session id. |
| l2s_id | The chat site id. |
| l2s_ip | The visitor’s IP address. |
| l2s_logid | The operator’s ID. |
| l2s_lang | The selected language for chat support. |
| l2s_msg | The chat transcript text. |
| l2s_date | The date stamp of the chat. |
| l2s_duration | The duration of the chat. |
| l2s_totalduration | The total duration of the chat. |
| l2s_returnedval | The return value for the chat. |
| l2s_question | The custom for questions. |