Zoom Meeting Integration with ProProfs Chat

ProProfs Chat lets you configure seamless integration with Zoom Meeting for personalized real-time support and customer interaction. This integration allows the chat agents to provide instant and personalized support by sharing direct Zoom meeting links directly within the chat window, enabling faster query resolution and a more engaging customer experience.

This help article will guide you in integrating Zoom Meeting with ProProfs in simple, easy steps. Let’s get started!

Here’s how the Zoom meeting invite sent by the chat operator on the visitor chat window appears:

By integrating Zoom Meeting with ProProfs Chat, you can:

• Address the customer issue in a more personalized and interactive manner

• Use screen sharing to demonstrate solutions and troubleshooting steps visually

• Collaborate with Subject Matter Experts (SME), ensuring customers receive the most accurate and well-rounded solutions to their queries

In this article, you will learn:

1. Enabling Screen Sharing via Zoom in ProProfs Chat

2. Sharing your Screen via Zoom Meeting

How to Enable Screen Sharing via Zoom in ProProfs Chat

Step 1:  Log in to your ProProfs chat account and navigate to Settings > Advanced > Screen Sharing. 

Step 2: Enable Zoom Meeting

• Enable the Zoom Meeting using the toggle buttons and click the expand button to open the drop-down menu.

• Enter the Client ID and Client Secret.

• Click Save to apply the changes. 

To Access the Zoom Client ID and Client Secret

Step 1: Log in to your Zoom Marketplace account and select “Build App” from the dropdown menu.

Step 2: Navigate to OAuth app and click “Create.” 

Step 3: Creating OAuth App

• Enter the App name.

• Select the app type as “Account-level app” and click Create. 

Step 4: Inserting OAuth App Credentials

• Enter “https://s01.live2support.com//dashboard/zoom_meeting.php” in the form field under “Redirect URL for OAuth” for App Credentials (Development).

• Enter “https://s01.live2support.com//dashboard/zoom_meeting.php” in the form field under “Redirect URL for OAuth” for App Credentials (Production).

• Enter “https://s01.live2support.com//dashboard/zoom_meeting.php” in the form field under “Add Allow List.”

Step 5: Fill in the required information for your OAuth App and click “Continue” to proceed.

Step 6: Select features if needed and click “Continue.”

Step 7: Click “+Add Scopes,” select “View and manage all user meetings,” and click Done. 

Step 8: Click “Activate your App” to finish saving the changes in your app.

Your app will now activate on your account.

How to Share Your Screen via Zoom Meeting

Step 1: In your Chat window, click the down arrow and select Zoom Meeting.

Step 2:  Zoom Meeting link will be sent to the customer.

That’s all you need to know about integrating Zoom Meeting with ProPorfs Chat. If you encounter any issues or have any questions, don't hesitate to contact our support team.