How to Enable Screen Sharing


ProProfs Live Chat offers you the screen sharing option during the ongoing chat to guide the customers in resolving the issues. This screen-sharing option becomes very handy for the Chat operator and the customer when explaining a specific feature or troubleshooting issues.


NOTE: The screen can be shared only by the Chat operator.


Here is how Screen Sharing works in ProProfs Chat:


Suppose a customer raises a request for a product installation process in the chat window. In response, the Chat Operator will send the meet link to the customer and



guide the customer by sharing the screen for a better understanding.




In this article, you will learn:


1. How to Enable Screen Sharing in ProProfs Chat

2. How to Share a Screen in ProProfs Chat


How to Enable Screen Sharing in ProProfs Chat


Step 1: In your ProProfs chat account, go to Settings in the navigation menu.


Step 2: In the sidebar, go to Advanced >  Screen Sharing.




Step 3: Enable the Google Meet feature using the toggle button in the Screen Sharing settings.




Screen Sharing will get activated on ProProfs Chat.


How to Share a Screen in ProProfs Chat


Step 1: In the Chat window, click the dropdown and select Google Meet.




Step 2:  Google Meet link will be sent to the customer.




This is how the Google Meet link will appear in the customer chat window:




That is all about Screen Sharing in ProProfs Chat.




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