How to Enable Screen Sharing

 

ProProfs Live Chat offers you the screen sharing option during the ongoing chat to guide the customers in resolving the issues. This screen-sharing option becomes very handy for the Chat operator and the customer when explaining a specific feature or troubleshooting issues.

 


NOTE: The screen can be shared only by the Chat operator.

 

Here is how Screen Sharing works in ProProfs Chat:

 

Suppose a customer raises a request for a product installation process in the chat window. In response, the Chat Operator will send the meet link to the customer and

chat_window

 

guide the customer by sharing the screen for a better understanding.

 

screen_sharing

 

In this article, you will learn:

 

1. How to Enable Screen Sharing in ProProfs Chat

2. How to Share a Screen in ProProfs Chat

 

How to Enable Screen Sharing in ProProfs Chat

 

Step 1: In your ProProfs chat account, go to Settings in the navigation menu.

 

Step 2: In the sidebar, go to Advanced >  Screen Sharing.

 

screen_sharing_settings

 

Step 3: Enable the Google Meet feature using the toggle button in the Screen Sharing settings.

 

enable_google_meet

 

Screen Sharing will get activated on ProProfs Chat.

 

How to Share a Screen in ProProfs Chat

 

Step 1: In the Chat window, click the dropdown and select Google Meet.

 

google_meet_option_in_chat

 

Step 2:  Google Meet link will be sent to the customer.

 

meet_link_in_chat

 

This is how the Google Meet link will appear in the customer chat window:

 

meet_link_in_customer_window


 

That is all about Screen Sharing in ProProfs Chat.

 

 

 

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