How to Integrate ProProfs Live Chat with OpenCart (V 1.5.6.4)

Integrating ProProfs Live Chat with your OpenCart lets you enhance your customer support and personalize communication with your customers. As an open-source online store management system, OpenCart provides a range of services, from store creation to payment gateways. By seamlessly integrating ProProfs Live Chat, you not only streamline your customer support process but also ensure a more personalized and efficient experience for each customer.

This help article will guide you through the steps to easily integrate ProProfs Live Chat with OpenCart (Version 1.5.6.4), empowering you to deliver exceptional customer service and foster stronger relationships with your clientele.

Here's how the ProProfs Chat widget appears on your OpenCart store:

By integrating ProProfs Chat on your OpenCart store, you can:

• Provide instant assistance to customers in real-time to reduce response time
• Gather data on chat volume, response times, customer satisfaction ratings, and more
• Identify trends, areas for improvement, and make data-driven decisions to optimize your customer support strategy 

To Integrate Live Chat With OpenCart

Step 1: On your ProProfs Live Chat dashboard, go to Settings > Channels > Website and copy the ProProfs Chat installation code.

Step 2: Download the module app for OpenCart Version 1.x.

Step 3: Unzip the file and place the extracted files in their respective directories.

Step 4: Log in to the admin panel of your OpenCart store. Go to Extension > Module and install the ProProfs Chat module.

Step 5: After installing the module, click on the "Edit" button to configure its settings.

Step 6: In the module settings, paste the Live Chat installation code that you copied in Step 1. Additionally, set the desired Layout, Position, Status, and Sort Order. Once you've made the necessary changes, remember to save your settings.

After successful integration, the ProPorfs Chat widget will appear on your OpenCart store.

That's all you need to know about integrating ProProfs Chat with your OpenCart store. If you encounter any issues during the integration process, please get in touch with our support team for further assistance.