How to Integrate ProProfs Chat 


Integrating ProProfs Chat software with osCommerce offers a powerful way to enhance customer engagement, improve support, and boost sales in your online store. Seamlessly integrating live chat functionality into your osCommerce platform enables real-time communication between customers and your support team, allowing for quick and personalized assistance throughout the shopping journey.

This help article will guide you step-by-step to integrate ProProfs Chat with your osCommerce store.


Here's how the ProProfs Chat appears on your osCommerce store:


oscommerce integration with proprofschat


Benefits of ProProfs Live Chat Integration with osCommerce


  • Provide instant answers to customer's questions and concerns, resulting in faster decision-making and reducing cart abandonment rates
  • Track chat volume, response times, customer satisfaction ratings, and more
  • Identify areas for improvement and optimize your support team's performance


Benefits of ProProfs Live Chat Integration with osCommerce


Step 1: Log into ProProfs Live Chat Account. Go to Settings > Channels > Website and copy the ProProfs Live Chat installation code.



Step 2: Upload "bm_l2s_chat.php" to the following directory: "/catalog/includes/modules/boxes/" via FTP.



Step 3: Log in to your osCommerce administration panel and navigate to Modules > Boxes.


Navigate to Modules >> Boxes


Step 4: Install the ProProfs live chat module.

Install the ProProfs live chat module


Step 5: In the module settings, paste the ProPorfs Chat code generated during Step 1 into the appropriate field under the Chat Button HTML code.

paste the HTML button code


Step 6: Save and enable the module to make ProProfs Live Chat visible on your online store.


ProProfs Live Chat will display in your online shop


By following these steps, ProProfs Live Chat will seamlessly integrate with osCommerce, empowering you to deliver exceptional customer support and elevate your online shopping experience.


That's all you need to know about integrating ProProfs Chat with your osCommerec store. If you are facing any issues in the integration process, feel free to contact our support team for assistance.



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