How to Integrate ProProfs Chat
Integrating ProProfs Chat software with osCommerce offers a powerful way to enhance customer engagement, improve support, and boost sales in your online store. Seamlessly integrating live chat functionality into your osCommerce platform enables real-time communication between customers and your support team, allowing for quick and personalized assistance throughout the shopping journey.
This help article will guide you step-by-step to integrate ProProfs Chat with your osCommerce store.
Here's how the ProProfs Chat appears on your osCommerce store:
- Provide instant answers to customer's questions and concerns, resulting in faster decision-making and reducing cart abandonment rates
- Track chat volume, response times, customer satisfaction ratings, and more
- Identify areas for improvement and optimize your support team's performance
Step 1: Log into ProProfs Live Chat Account. Go to Settings > Channels > Website and copy the ProProfs Live Chat installation code.
Step 2: Upload "bm_l2s_chat.php" to the following directory: "/catalog/includes/modules/boxes/" via FTP.
Step 3: Log in to your osCommerce administration panel and navigate to Modules > Boxes.
Step 4: Install the ProProfs live chat module.
Step 5: In the module settings, paste the ProPorfs Chat code generated during Step 1 into the appropriate field under the Chat Button HTML code.
Step 6: Save and enable the module to make ProProfs Live Chat visible on your online store.
By following these steps, ProProfs Live Chat will seamlessly integrate with osCommerce, empowering you to deliver exceptional customer support and elevate your online shopping experience.
That's all you need to know about integrating ProProfs Chat with your osCommerec store. If you are facing any issues in the integration process, feel free to contact our support team for assistance.