How to Integrate ProProfs Chat Store 


Integrating ProProfs Chat with your X-cart store is a strategic move to elevate your customer support and overall shopping experience. With real-time assistance, personalized engagement, and multichannel support, ProProfs Chat ensures faster responses, increased conversions, and higher customer satisfaction.


By inserting the ProProfs Chat code into the X-cart template editor, the integration becomes effortless, requiring no technical expertise. Proactive engagement and improved sales become achievable as you reach potential customers, address their concerns, and offer tailored assistance.


Here's how the ProProfs Chat widget appears on your X-Cart store:


proprofs chat widhet on xcart store


By integrating ProProfs Chat with your X-Cart store, you can:


  • Reduce the likelihood of cart abandonment by resolving customer queries in real-time
  • Guide potential customers through the buying process, answer questions, and offer personalized product recommendations
  • Get visitor's insights to identify potential leads and take proactive steps to convert them into customers


To Integrate ProProfs Chat with your X-Cart store


Step 1: On your ProProfs Live Chat dashboard, go to Settings > Channels > Website and copy the ProProfs Chat installation code.



Step 2: Log in to your X-Cart admin panel and go to Look & Feel > Edited Templates. Any template you edit will appear here. If no template is edited, access the Template Editor as instructed in the screenshot below.


X-Cart admin panel


Step 3: Go to the Template editor and open a file editing where you want to embed the ProProfs Chat code. If you want, you can paste the Live Chat code here as well. In that case, you can skip the steps 3.1 and 3.2. When you're done making changes to the file, save it.


Template editor


Step 3.1: Once you've edited the file, it will be visible under the Edited Templates section.


Edit templates


Step 3.2: Paste the ProProfs Chat installation code in the appropriate location and save..


Embed the Live Chat code


Now, go to your store, and ProProfs Live Chat will be seamlessly integrated and ready to provide proactive engagement, improve sales, and foster customer loyalty in your online business.



That's all you need to know about integrating ProProfs Chat with your X-Cart store. If you encounter any issues or have any questions, don't hesitate to reach out to our support team


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