How to Integrate CoreCommerce With ProProfs Live Chat


Seamlessly integrate ProProfs Live Chat on your CoreCommerce website to provide exceptional customer service and take your customer support to the next level. With this integration, you'll be empowered to offer real-time support, elevate customer satisfaction, and unlock the full potential of your e-commerce platform. Let's get started on revolutionizing your customer service experience.


This comprehensive help article will guide you through the step-by-step process of integrating ProProfs Live Chat with your CoreCommerce website. Let's get started!


Here's how the ProProfs Chat widget appears on your CoreCommerce store:


Live chat and CoreCommerce integration


Integrating ProProfs Chat on your CoreCommerce site lets you:


  • Provide immediate assistance to your website visitors with real-time chat support
  • Gain valuable insights into your customers by tracking their activity, accessing chat history, and analyzing chat transcripts
  • Reduce cart abandonment rates by offering timely assistance and resolving customer concerns


To Integrate ProProfs Live Chat with CoreCommerce:


Step 1: On your ProProfs Live Chat dashboard, go to Settings > Channels > Website and copy the ProProfs Chat installation code.


copy proprofs chat code


Step 2: Log in to your CoreCommerce admin panel and go to Design > Edit HTML/CSS.


CoreCommerce admin panel


Step 3: Select a file for editing (where you want to add the Live Chat code).


Paste the live chat installation code


Step 4: Paste the code and publish the updated page.


Live chat installation code


After successfully placing the installation code in your CoreCommerce page editor, ProProfs Chat widget will appear on your CoreCommerce website.


That's all about integrating ProProfs Chat in the CoreCommerce store. If you encounter any issues or have any questions, don't hesitate to reach out to our support team. 



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