How to Integrate PrestaShop With ProProfs Live Chat


Take your online store to new heights and forge real-time connections with your customers by integrating ProProfs Chat cutting-edge chat functionality with PrestaShop's feature-rich e-commerce platform. This integration empowers you to extend immediate assistance, deliver personalized recommendations, and provide instant solutions to your customers' inquiries – all directly from your website. 


Whether your customers have questions about products, need guidance through the checkout process, or seek post-purchase support, our integrated chat solution ensures that you're always there to provide the help they need.


Here's how the ProProfs chat widget appears on your Prestashop store:


PrestaShop would look like with ProProfs Live Chat


Key Benefits of ProProfs Chat Software Integration:


  • Engage with your website visitors and customers in real-time, building a strong rapport and instilling confidence in your brand
  • Reduce cart abandonment rates by proactively assisting customers during their buying journey, ultimately leading to higher sales conversions
  • Leverage chat insights to provide personalized product recommendations, enhancing the overall shopping experience and customer satisfaction


To Integrate ProProfs Live Chat With PrestaShop


Step 1: Log into ProProfs Live Chat Account. Go to Settings > Channels > Website and copy the ProProfs Live Chat installation code.


ProProfs Chat installation


Step 2: Download the plug-in application from


Step 3:  Log into your PrestaShop administrator account. Navigate to Improve > Modules & Services and click on "Upload a Module" to upload the ProProfs Live Chat plugin.  


click on Upload a Module to upload ProProfs live chat plugin


Step 4: Click on the "Select file" and upload the ProProfs Live Chat plugin for PrestaShop.


Upload the ProProfs Live Chat plugin for PrestaShop


Step 5: Navigate to Installed Modules > Configure to edit the module and insert ProProfs Live Chat code.


Edit the module and insert ProProfs Live Chat code


Step 6: Choose a position to show the ProProfs Live Chat on your store. Paste ProProfs Live Chat code into the text area and click on "Save Settings."


Paste ProProfs Live Chat code into the text area


ProProfs Chat widget will now appear on your PrestaShop store.


PrestaShop would look like with ProProfs Live Chat


That's all about integrating ProProfs Chat with the PrestaShop store. If you encounter any issues or have any questions, feel free to reach out to our support team.



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