How to Integrate Volusion With ProProfs Live Chat

 

Enhance customer engagement and satisfaction by integrating ProProfs Chat application into your Volusion online store. By seamlessly connecting online shoppers with real-time communication and personalized support, this integration offers a game-changing solution to cater to the growing demand for exceptional customer service.

 

With ProProfs Chat, you can streamline problem resolution and create more meaningful interactions, ultimately gaining a significant competitive edge in the ever-evolving e-commerce landscape.

 

Discover how this indispensable integration can elevate your Volusion store's customer service in the step-by-step guide below.

 

Here's how the ProProfs Chat widget appears on your Volusion Store:

 

Proprofs chat widget on volusion store

 

By integrating ProProfs Chat with your Volusion store, you can:

 

  • Enable instant, real-time communication with your website visitors and customers
  • Facilitate proactive engagement with visitors, assisting them throughout their buying journey and encouraging them to explore your products and services
  • Identify common pain points, improve your products or services, and optimize the overall shopping experience with chat transcripts

 

To Integrate Live Chat With Volusion

 

Step 1: On your ProProfs Live Chat dashboard, go to Settings > Channels > Website and copy the ProProfs Chat installation code.

 

 

Step 2: Access your Volusion admin panel and navigate to Design > Themes.

 

Volusion admin panel

 

Step 3: Within the Themes section, locate and click on the "Active Template" tab. From there, select "Edit HTML."

 

Integrating Live Chat with Volusion

 

Step 4: In the HTML editor, paste the previously copied ProProfs Live Chat installation code. After pasting the code, save the changes and view the file to ensure it has been implemented correctly.

 

Embed ProProfs Chat code into Volusion

 

Upon completing these steps, ProProfs Live Chat will be successfully integrated with your Volusion store.

 

 

That's all about integrating ProProfs Chat with your Volusion Store. If you encounter any issues or have any questions, don't hesitate to reach out to our support team

 

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