How to Integrate ProProfs Live Chat With Shopify
Shopify is one of the most popular e-commerce platforms that helps in taking your business online. Integrating ProProfs Live Chat with Shopify will further empower your online store by strengthening your customer service and engagement.
Here's a quick video overview of the ProProfs Chat integration with Shopify:
Here's how your Shopify website would look after completing this integration:
By adding ProProfs Live Chat widget on your Shopify store, you can:
- Enhance customer satisfaction and address queries, concerns, and issues promptly
- Get the chat transcripts and visitor analytics, providing valuable insights into customer behavior, preferences, and pain points
- Offer a convenient communication channel for customers, allowing them to seek assistance without leaving the website.
In this article, you will learn:
1. Integrating ProProfs LiveChat with Shopify using Javascript code
2. Integrating ProProfs LiveChat from the Shopify Store
How to Integrate ProProfs Live Chat with Shopify
Step 1: Log into ProProfs Live Chat Account. Go to Settings > Installation. Copy the ProProfs Live Chat Installation code.
Step 2: Log into your Shopify account. Go to Online Store > Themes. Click the More (three-dot menu) button and select "Edit code."
Step 3: Navigate to "theme.liquid." Paste the ProProfs Livechat code after the <body> tag or before the </body> tag in the code editor. Click Save to apply the changes.
To Integrate ProProfs LiveChat from Shopify Store
Step 1: In your Shopify Store, go to "Online Store" and search for "ProProfs Chat Store" in the search box.
Step 2: Select "ProProfs - Live Chat & Chatbot" from the search results.
Step 3: Click "Add app."
Step 4: Click the "Install app" button.
Step 5: Enter the ProProfs Chat login details to continue the installation.
Your Shopify store will now be added as a contact in the ProProfs Chat account.
Step 6: Switch to your Shopify account, and navigate to "Apps and sales channels." Under Installed you will see ProProfs Live Chat channel is listed. Click the link under My Store to preview the chat widget on your Shopify store.
That's all about integrating ProProfs Live Chat on your Shopify store.