How to Integrate ProProfs Live Chat With Shopify


Shopify is one of the most popular e-commerce platforms that helps in taking your business online. Integrating ProProfs Live Chat with Shopify will further empower your online store by strengthening your customer service and engagement.


Here's a quick video overview of the ProProfs Chat integration with Shopify:



Here's how your Shopify website would look after completing this integration: 


Shopify store preview


 By adding ProProfs Live Chat widget on your Shopify store, you can:

  • Enhance customer satisfaction and address queries, concerns, and issues promptly
  • Get the chat transcripts and visitor analytics, providing valuable insights into customer behavior, preferences, and pain points
  • Offer a convenient communication channel for customers, allowing them to seek assistance without leaving the website.


In this article, you will learn:


1. Integrating ProProfs LiveChat with Shopify using Javascript code

2. Integrating ProProfs LiveChat from the Shopify Store 


How to Integrate ProProfs Live Chat with Shopify


Step 1: Log into ProProfs Live Chat Account. Go to Settings > Installation. Copy the ProProfs Live Chat Installation code.


Copy the Live Chat Installation code


Step 2:  Log into your Shopify account. Go to Online Store > Themes. Click the More (three-dot menu) button and select "Edit code."


Go to Online Store

Step 3:  Navigate to "theme.liquid." Paste the ProProfs Livechat code after the <body> tag or before the </body> tag in the code editor. Click Save to apply the changes. 


Click on theme.liquid option available in the Layout section



To Integrate ProProfs LiveChat from Shopify Store


Step 1: In your Shopify Store, go to "Online Store" and search for "ProProfs Chat Store" in the search box.


shopify online store

Step 2:  Select "ProProfs - Live Chat & Chatbot" from the search results.


search results in shopify app store


Step 3: Click "Add app."


add proprofs chat


Step 4: Click the "Install app" button.


install app button


Step 5: Enter the ProProfs Chat login details to continue the installation.


proprofs chat login


Your Shopify store will now be added as a contact in the ProProfs Chat account.


Shopify store added as contact


Step 6: Switch to your Shopify account, and navigate to "Apps and sales channels." Under Installed you will see ProProfs Live Chat channel is listed. Click the link under My Store to preview the chat widget on your Shopify store.



That's all about integrating ProProfs Live Chat on your Shopify store.



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