How to Integrate Zen Cart With ProProfs Live Chat


Integrating ProProfs Chat with Zen Cart is essential to elevate customer experience and boost sales in the highly competitive e-commerce landscape. The real-time support and instant assistance offered by ProProfs Chat enable businesses to promptly resolve customer queries, reduce shopping cart abandonment, and engage visitors proactively. The integration empowers store owners to gain valuable customer insights, leading to optimized marketing strategies and website improvements.


By embedding ProProfs Chat on their Zen Cart website and training their customer support team, businesses can create a seamless and personalized shopping experience, ultimately fostering long-term customer loyalty and success.


Here's how the ProProfs Chat widget appears on your ZenCart store:


proprofs chat widget in proprofs store


By integrating ProProfs Chat with the Zencart store, you can get:


  • Real-time Customer Support: Empower your customers with seamless, real-time assistance, ensuring their questions and concerns are promptly addressed.
  • Proactive Lead Generation: Maximize your potential leads by proactively inviting visitors to chat, engaging them effectively, and steering them towards confident purchase decisions.
  • In-Depth Customer Insights: Unlock a treasure trove of valuable information about customer behavior and preferences through the comprehensive ProProfs Chat Reports. Gain a deeper understanding of your audience and tailor your strategies accordingly.



To Integrate ProProfs Chat with Zen Cart


Step 1: Access your ProProfs Chat dashboard and navigate to Settings > Channels > Website. Copy the ProProfs chat installation code.


proprofs chat installation code


Step 2: Download the ProProfs Live Chat plugin application.


Step 3: Unzip the live chat plugin by right-clicking on the ProProfs Live Chat zip file.

Unzip the live chat plugin


Step 4: Locate the l2scode.txt file in the Zen Cart folder (Zen Cart > l2s).

Find a text file of l2scode.txt


Step 5: Edit the l2scode.txt file and paste the ProProfs Live Chat installation code, then save the file.

Paste the ProProfs Live Chat Installation code


Step 6: Copy "l2s" folder into Zen Cart > Includes > Modules.


Step 7: Copy "l2schat.php" into Zen Cart > Includes > Modules > Sideboxes.


Step 8: Copy "tpl_l2schat.php" into Zen Cart > Includes > Templates > Template_default > Sideboxes.


Step 9: Log into your Zen Cart Admin account. Navigate to the upper menu Tools, and select Layout Boxes Controller.

Navigate to upper menu Tools, select Layout Boxes Controller

Step 10: Click on sideboxes/l2schat.php and configure the position of ProProfs Live Chat..

Set the position of ProProfs Live Chat


Step 11: Click on Update to save the changes.

Click on the Update to save the change


That's all you need to know about integrating ProProfs chat with ZenCart. If you encounter any issues or have any questions, don't hesitate to reach out to our support team



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